Head of AI & Ops (m/w/d)
Core
Build an end-to-end operational layer that uses data and AI to automate decision-making, break down silos, and enable cross-functional process ownership.
Role type
Senior leadership operations & AI strategy
Builds
Automated workflows, AI agents, and an API-first architecture for a travel and expense management SaaS platform
Domain
SaaS / Travel & Expense Management
Deliverable
production ML models
Required skills
End-to-end process ownership, AI roadmap & architecture, AI agent implementation, system integration (APIs, HRIS, CRM, ERP), AI governance (EU AI Act, GDPR), measurable impact analysis
Preferred skills
Leadership experience with team growth, CRM/ERP implementation, AI enablement, SaaS background
Technologies
APIs, HRIS, CRM, ERP, AI agents
Responsibilities
Design and optimize cross-functional end-to-end processes; Develop AI roadmap and API-first architecture; Implement automation and AI agents; Ensure AI governance and compliance; Measure process impact before and after; Build AI competency and drive organizational change
Seniority
Senior, hands-on IC with budget and mandate
