Senior Technical Account Manager
Core
Senior commercially oriented technical advisor managing a portfolio of complex, high-value hotel accounts to drive adoption, retention, and growth.
Role type
Senior Technical Account Manager (Commercial)
Builds
Adoption of Lighthouse AI platform, integrations, and commercial strategy for hoteliers
Domain
Hospitality / AI / Data Intelligence
Deliverable
production ML models
Required skills
Account management, technical advisory, product expertise, data analysis, stakeholder partnership, AI tool usage, integration troubleshooting, strategic planning, cross-functional leadership, ROI analysis
Preferred skills
Experience with PMS/OTA connectivity, knowledge of BI data structures, familiarity with Claude/Gemini AI tools, background in hospitality technology
Technologies
Lighthouse AI, Ernest/Revenue Agent, Connect AI, PMS, OTA, APIs, Claude, Gemini
Responsibilities
Own technical relationships for complex managed accounts; partner with Account Executives on strategy and renewal; identify adoption gaps and technical risks; lead QBRs and executive engagements; serve as SME on products and integrations; drive AI capability adoption; bridge Commercial, Engineering, and Product teams
Seniority
Senior, hands-on IC
