IT Service Engineer – Level 3
Core
Designing and delivering robust, future-ready IT solutions for enterprise and SMB clients, acting as a technical escalation point for complex issues.
Role type
Senior Level 3 IT Service Engineer (Infrastructure & Cloud)
Builds
End-to-end infrastructure projects, server and network implementations, migrations, and tailored client solutions.
Domain
IT Services / Managed Service Provider (MSP) / Cloud Infrastructure
Required skills
Windows Server administration, Active Directory, DNS, DHCP, Microsoft 365, Microsoft Azure, Virtualization (VMware/Hyper-V), Networking, Cloud environments, MSP operations, Technical problem-solving, Pre-sales solution design, Team mentoring
Preferred skills
Microsoft Certifications (MS-102, MD-102, AZ-104), Fortinet certification, HPE Aruba certification, Windows Server certification, ITIL V4 certification
Technologies
Microsoft 365, Microsoft Azure, Autotask PSA, Datto RMM, Datto BCDR, Veeam, Fortinet, HPE Aruba, VMware, Hyper-V
Responsibilities
Leading the design and delivery of tailored client solutions, Diagnosing and resolving complex technical issues, Overseeing end-to-end delivery of infrastructure projects, Contributing to pre-sales solution design, Advising on current and emerging technologies, Mentoring and supporting other engineers
Seniority
Senior, hands-on IC
