Complaints Support Officer
Core
Collect customer complaint information, triage high-volume caseloads, and assess matters against complex legislative frameworks for Workers Compensation, Motor Accidents, and Home Building schemes.
Role type
Senior IC customer complaints support officer
Builds
Regulatory intelligence and improved customer outcomes for NSW public sector schemes
Domain
Public sector / Insurance / Regulatory compliance
Deliverable
dashboards & analysis
Required skills
Legislative knowledge, complaint triage, customer communication, risk identification, documentation analysis, stakeholder management
Preferred skills
Experience in workers compensation, motor accidents, or home building schemes, ability to manage challenging interactions
Technologies
None stated
Responsibilities
Receive, assess and triage complaints; Gather and analyse complaint information; Manage high-volume caseloads; Apply legislative frameworks to assess matters; Deliver professional customer support; Identify risks and escalate complex matters
Seniority
Mid-level, hands-on IC