Senior Service Designer
Core
Senior Service Designer shaping end-to-end community experiences for Members, Preferred Suppliers, and Employees across digital, field, physical, and human channels.
Role type
Senior Service Designer (Experience Strategy)
Builds
End-to-end service experiences and service blueprints for a member-owned automotive and machinery aftermarket organization.
Domain
Automotive and machinery aftermarkets / Membership / B2B services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design and experience design craft, experience research and synthesis, problem framing and opportunity development, co-design facilitation, concept development and prototyping, stakeholder engagement and influence, operating across the full service design lifecycle
Preferred skills
Desirability, viability, and feasibility thinking, evolution of experience strategy and service design methods, complex B2B/membership/cooperative environment experience
Technologies
Service blueprinting tools, co-design facilitation frameworks, prototyping tools
Responsibilities
Uncover community needs and frame opportunities, develop future-state concepts and service blueprints, partner with cross-functional teams to implement designs, balance customer needs with business priorities and operational realities
Seniority
Senior, hands-on IC with strategic influence
