Associate Quality Audit Analyst
Core
Audit bot conversation tags and reported resolutions against actual interactions to ensure quality and identify defects in conversational AI flows.
Role type
Associate Quality Audit Analyst (Conversational AI/Bot)
Builds
Optimized bot flows and resolution accuracy for PayJoy's credit platform
Domain
Fintech / Conversational AI / Quality Assurance
Deliverable
production ML models
Required skills
Bot/conversational AI auditing, Quality Assurance, Zendesk, CRM platforms, Data analysis, Root cause analysis, English, Spanish
Preferred skills
Experience with Ultimate bot platform, Quality monitoring tools
Technologies
Zendesk, Ultimate, Google Suite, Office Suite
Responsibilities
Review 2,000 bot conversations monthly, Submit improvement tickets with evidence, Lead biweekly calibration meetings, Monitor optimization releases post-deployment, Flag authentication and flow issues for escalation
Seniority
Junior, hands-on IC