Technical Support Engineer
Core
Hands-on engineering role investigating production issues, debugging complex systems, and building internal tools/scripts to automate workflows and solve technical problems.
Role type
Senior IC Technical Support Engineer (Software/Data)
Builds
Internal TypeScript/JavaScript scripts, automation tools, and custom utilities for data analysis and troubleshooting
Domain
EdTech / School Transportation / GPS & Hardware Integrations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
TypeScript, JavaScript, API debugging, log analysis, SQL, data integration troubleshooting, hardware debugging, automation scripting, root cause analysis
Preferred skills
AI-assisted workflows, building tools from scratch, cross-functional collaboration
Technologies
TypeScript, JavaScript, SQL, APIs, GPS systems, tablet hardware
Responsibilities
Investigate complex production issues across application, APIs, logs, and hardware; Write and maintain TypeScript/JavaScript scripts to automate workflows and analyze data; Reproduce bugs and provide engineering with technical findings; Troubleshoot Student Information System integrations and data sync issues; Build custom tooling for data analysis and internal operations; Own customer-reported issues from investigation to resolution
Seniority
Mid-level, hands-on IC