APS3 Customer Service Officer
Core
Front counter and telephone customer service officer handling application interviews, enquiries, collections, and travel document legalisation services for the Australian community.
Role type
Customer Service Officer (Front Counter & Document Processing)
Builds
Travel documents (passports, visas) and related administrative services
Domain
Federal Government / Public Sector / Travel Documentation
Required skills
Customer service, document processing, data entry, inventory management, security procedures, legislation interpretation, administrative functions
Preferred skills
Problem-solving, agility, discretion, resilience, teamwork
Technologies
Business applications, travel document printers, laminate machines, scanning equipment
Responsibilities
Provide front counter service for applications and enquiries, process and print travel documents, conduct quality assurance checks, manage high-risk inventory, perform data entry and document personalisation, handle administrative tasks like invoice payment and records management.
Seniority
Entry to Mid-level, hands-on IC