Application Support Lead – Leading Non-Bank Lender
Core
Lead a team of Application Support Analysts to ensure stability, performance, and continuous improvement of business-critical applications, primarily Salesforce.
Role type
Senior IC Application Support Lead (Salesforce)
Builds
Operational stability and service delivery for Salesforce and related business applications
Domain
Financial Services / Property Finance
Required skills
Salesforce administration, incident management, root cause analysis, team leadership, stakeholder management, IT Service Management (ITSM), Jira, Confluence, MuleSoft integration support
Preferred skills
Salesforce Administrator certification, experience in financial services, workforce planning
Technologies
Salesforce, MuleSoft, Jira, Confluence
Responsibilities
Lead resolution of Salesforce incidents and service requests; take ownership of the Helpdesk function; provide Level 1 and Level 2 support; lead problem management and root cause analysis; mentor and develop Application Support Analysts; partner with internal stakeholders and external vendors; monitor application performance and support metrics; drive process improvement initiatives; manage escalations and major incidents; support workforce planning and onboarding.
Seniority
Senior, hands-on IC with leadership responsibilities