Guest Experience Officer
Core
Lead the team to deliver exceptional guest experiences and drive subscription membership results across aquatic and leisure programs.
Role type
Front-line leadership (Guest Experience Officer)
Builds
Subscription memberships and guest engagement
Domain
Health and leisure / aquatic facilities
Deliverable
product features
Required skills
Team leadership, sales target achievement, customer service, cash handling, POS system operation, tour conducting, data entry
Preferred skills
Fast-paced front-facing leadership experience, sales and memberships experience, computer-based POS system experience
Responsibilities
Achieve set sales targets, provide exceptional guest experience in person and over the phone, conduct facility tours to convert prospects, process memberships and data entry, apply sound cash handling principles
Seniority
Senior, hands-on IC