Systems Engineer
Core
Technical escalation point for cloud, infrastructure, networking, and security issues across customer environments.
Role type
Senior IC Systems Engineer (Managed Services)
Builds
Resolved incidents, maintained systems, and delivered platform improvements for MSP customers.
Domain
Cloud infrastructure and Managed Services
Required skills
AWS, Azure, Windows/Linux, Active Directory, Entra ID, VMware, Hyper-V, Networking, Firewalls, Backup/Disaster Recovery, Troubleshooting, Root Cause Analysis, Technical Documentation
Preferred skills
Microsoft SQL Server, Citrix, SCCM/MECM, Intune, PowerShell
Technologies
AWS, Microsoft Azure, Windows, Linux, Active Directory, Entra ID, VMware, Hyper-V, Palo Alto, Fortinet, Cisco, Ubiquiti, Veeam, Commvault, Microsoft 365
Responsibilities
Resolving cloud, infrastructure, networking, and platform issues; Owning tickets through to resolution; Participating in incident investigations and root cause analysis; Performing scheduled maintenance and proactive system improvements; Working directly with customers on technical issues and escalations; Contributing to projects, migrations, and platform improvements; Maintaining technical documentation and knowledge base articles
Seniority
Mid-level, hands-on IC