Despatch / Customer service assistant
Core
Handle inbound customer calls, enter bookings, resolve enquiries, and coordinate/monitor a courier fleet to allocate and schedule jobs.
Role type
Despatch and Customer Service Assistant
Builds
Courier delivery services for customers
Domain
Logistics and transportation
Deliverable
product features
Required skills
Customer service, logistics experience, local geographical knowledge, computer proficiency, fleet coordination, scheduling, problem-solving
Preferred skills
Previous logistics or dispatch experience
Responsibilities
Handle inbound calls and enter bookings, Resolve customer enquiries and complaints, Coordinate and monitor the courier fleet, Allocate and schedule jobs efficiently, Monitor driver performance and service levels, Assist with reporting and administration