Head of Fraud Operations
Core
Lead the Fraud Operations function across London and Manchester, overseeing teams handling APP scams, account takeover, impersonation fraud, transaction fraud, and disputes.
Role type
Senior leadership Head of Fraud Operations
Builds
Smarter fraud processes, AI, and automation for a peer-to-peer lending bank
Domain
Financial services / Fraud and Financial Crime
Deliverable
production ML models
Required skills
Operational strategy, SLA management, process design, workforce planning, quality assurance, risk-based decision making
Preferred skills
None stated
Technologies
AI, automation
Responsibilities
Take ownership of the operational improvement roadmap; Own SLA delivery across all fraud queues; Build clear, consistent processes and SOPs; Understand resourcing needs and forecast appropriately; Establish a quality framework; Support managers to run a confident operation
Seniority
Senior leadership
