Cloud Support Engineer (Database), Support Engineering
Core
Act as a Cloud Ambassador to assist global customers with mission-critical database applications, providing advanced troubleshooting, coaching, and technical content.
Role type
Senior IC Cloud Support Engineer (Database)
Builds
Customer success in cloud database services (RDS, Aurora, SQL Server, MariaDB, Lightsail)
Domain
Cloud Infrastructure + Database Administration
Deliverable
client delivery
Required skills
Database engine administration (SQL Server, MySQL, MariaDB, Amazon Aurora), Linux/Windows system administration, Networking (TCP/IP, DNS, firewalls), Database troubleshooting and performance tuning, Monitoring and alarming setup, Database migration and ETL, Query analysis and optimization, Full application stack troubleshooting
Preferred skills
AWS Cloud Computing concepts, Scripting and tool development, Process improvement initiatives
Technologies
RDS, Aurora, SQL Server, MariaDB, MySQL, Lightsail, Linux (Ubuntu, CentOS, RedHat), Windows Server, Active Directory
Responsibilities
Solve customer cases via telephone, email, and live chat using advanced troubleshooting techniques, Coach and mentor new hires, Develop and present training materials, Partner with development teams on complex issues, Write tutorials and technical articles for the developer community, Drive projects to improve support processes
Seniority
Mid-to-Senior, hands-on IC
