Forward-Deployed Engineer (FDE), Strategic Accounts
Core
Embed with strategic enterprise customers (primarily restaurant brands) to build production-scale voice AI integrations, custom agents, and tooling that bridge the platform to customer systems.
Role type
Senior IC Forward-Deployed Engineer (Applied Engineering)
Builds
Production-scale integrations, custom voice agents, prompt engineering, and internal tooling for enterprise clients
Domain
Voice AI / Speech-to-Text / Restaurant Technology
Deliverable
production ML models | product features | client delivery
Required skills
Production-scale system integration, prompt engineering, audio environment optimization (noisy/multi-mic), live production debugging, cross-functional collaboration
Preferred skills
Experience with POS/loyalty/payment gateway systems, rapid adaptation to new AI models, on-site client engagement
Technologies
Deepgram APIs, voice agents, point of sale systems, loyalty platforms, payment gateways, customer data platforms
Responsibilities
Design and maintain production integrations with third-party systems, monitor and optimize live audio environments, work on-site with customer technical teams, feed field learnings back to product teams, scope and support solution expansion
Seniority
Senior, hands-on IC