Experience Designer, Future Experience
Core
Translate emerging customer needs, behavioral shifts, and technology possibilities into testable concepts and future-state experiences across physical, digital, and service environments.
Role type
Senior Experience Designer (Future Experience)
Builds
Future-state journeys, service concepts, interaction models, and interactive prototypes for leading global brands.
Domain
Retail technology and customer experience design
Deliverable
product features
Required skills
Contextual research, journey mapping, hypothesis formulation, experiment design, prototyping, stakeholder facilitation, design system principles
Preferred skills
AI-enabled experience design, adaptive technology experiences
Technologies
Figma
Responsibilities
Investigate customer and business behaviors through field observation and interviews; Map end-to-end experiences across people, processes, and technology; Synthesize insights into framed opportunities and assumptions; Design and validate experiments with clear learning objectives; Translate insights into future-state journeys and prototypes; Facilitate collaborative discovery and ideation activities; Develop reusable patterns and templates for exploration and iteration.
