UAT Test Manager
Core
Manage User Acceptance Testing (UAT) cycles to validate business processes and acceptance criteria for contact center platforms.
Role type
UAT Test Manager
Builds
Validated contact center solutions (CCaaS, CSW) and telephony features (IVR)
Domain
Insurance / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
UAT methodologies, test case design, defect lifecycle management, stakeholder management, Azure DevOps, test automation strategies, contact center platforms, telephony concepts
Preferred skills
Insurance domain experience
Responsibilities
Plan and run structured UAT cycles under tight timelines, design test cases with traceability to business requirements, manage defect lifecycles, align business, product, and engineering stakeholders, report UAT status
Seniority
Mid-Senior, hands-on management
