Level 3 Managed Services Engineer -- Microsoft
Core
Provide advanced technical support and manage Microsoft-based systems (Office 365, Azure, security tools) for clients, resolving complex issues and optimizing IT infrastructure.
Role type
Senior IC managed services engineer (Microsoft)
Builds
Managed services for enterprise clients
Domain
IT Services / Microsoft Ecosystem
Required skills
Microsoft 365 administration, Active Directory, Exchange, Microsoft Defender, Microsoft Sentinel, Microsoft Intune, Windows Autopilot, Azure Active Directory (Entra ID), Conditional Access, MFA, backup and disaster recovery, root cause analysis, DevOps automation, IT infrastructure migration
Preferred skills
CMMC, PCI, HIPAA compliance knowledge, team leadership
Technologies
Microsoft 365, Azure, Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot, Entra ID
Responsibilities
Provide escalated technical support for Microsoft-based systems; Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment and application performance; Perform system administration tasks including configuration, patch management, and software upgrades; Design, implement, and maintain backup and disaster recovery solutions; Collaborate with Level 1 and Level 2 support teams; Conduct root cause analysis and implement corrective actions; Document system configurations and troubleshooting steps; Participate in project planning and implementation of IT infrastructure upgrades; Implement Conditional Access and MFA in the Azure tenant; Speak with clients to identify opportunities for additional products and services
Seniority
Senior, hands-on IC