Membership Officer
Core
Deliver outstanding member and guest experiences while driving membership sales and retention at a fitness club.
Role type
Membership Officer (Sales & Service)
Builds
Member experience, membership growth, and club performance
Domain
Fitness / Health & Wellness
Deliverable
product features
Required skills
Customer service, sales goal achievement, member engagement, complaint handling, team collaboration, operational compliance
Preferred skills
Passion for health and fitness, ability to drive goals, communication skills
Responsibilities
Welcome members and handle inquiries, achieve membership sales targets, foster member engagement, support key services like Personal Training and Group Fitness, ensure operational compliance
Seniority
Entry-level to Mid-level, casual to permanent progression