In-Shift Support – Digital – Remote
Core
Real-time practice support and coordination for digital Crisis Supporters to assist Help Seekers during 24/7 shifts.
Role type
Senior IC in-Shift Support Supervisor (Digital Crisis Services)
Builds
Digital crisis support service delivery for Help Seekers
Domain
Mental health crisis intervention / Digital allied health
Required skills
Crisis support practice, Reflective practice, Debrief techniques, Coaching, Mandatory reporting, Remote service delivery, Instant messaging coordination, Data entry
Preferred skills
Youth work, Social work, Counselling, Psychology, Allied health background, Background in remote allied health delivery
Technologies
Microsoft Office, MS Teams, Online meeting platforms
Responsibilities
Provide immediate real-time practice support and feedback to Crisis Supporters, Conduct initial debriefing for difficult interactions, Complete emergency interventions and mandatory reporting, Monitor ratios and service performance, Coordinate breaks and shifts, Report technology issues
Seniority
Senior, hands-on IC