Technical Associate
Core
First-level IT support and physical infrastructure maintenance for hardware, endpoints, and data center equipment.
Role type
Level 1 IT Support Technician (Hardware & Data Center)
Builds
Hardware repairs, endpoint installations, and data center physical maintenance
Domain
IT Services / BPO / Telecom Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, OS support, printer/MFP support, endpoint installation, data center physical maintenance, cable management, change management, CMDB maintenance, vendor coordination
Preferred skills
ITIL certification, knowledge of media disposal tools, experience with voice devices and gateways
Technologies
Helpmate, MDT, Wireshark, Kill Disk, Eraser, Degausser
Responsibilities
Monitor and resolve P4 incidents and work orders in ticketing tools; troubleshoot hardware, OS, and office suite issues; install, move, and configure desktops, laptops, printers, and mobile devices; perform physical maintenance and component upgrades in data centers and hub rooms; manage cable laying and dressing; assist with voice device installation and troubleshooting; maintain physical CMDBs and DC layouts; coordinate with vendors for warranty and escalations.
Seniority
Junior, hands-on IC
