Team Leader - Home Care Support Workers
Core
Lead and develop a team of Support Workers delivering in-home care services to clients in the Sydney area.
Role type
Senior IC home care team leader
Builds
In-home care services for vulnerable clients
Domain
Healthcare / Home Care
Deliverable
client delivery
Required skills
Coaching and mentoring staff, managing client concerns and complaints, workforce planning and rostering, relationship building, multi-priority management, field travel
Preferred skills
Experience in aged care or disability sectors, understanding of frontline care realities
Technologies
None stated
Responsibilities
Coach and mentor Support Workers through onboarding, training, and field visits; Build strong client relationships and respond to concerns; Coordinate workforce availability and shift filling; Identify opportunities to improve service delivery and retention; Partner with Care Managers and Recruitment to solve problems
Seniority
Senior, hands-on IC