Customer Administration Officer
Core
First point of contact managing administrative operations, staff rosters, and customer service for residents, families, and staff in an aged care facility.
Role type
Customer Administration Officer
Builds
Administrative support services for residents, families, visitors, and employees
Domain
Aged care / Healthcare
Required skills
Staff rostering, payroll processing, customer service, employment administration, financial administration (invoicing, fee management), records management, compliance with aged care standards
Preferred skills
Certificate III or IV in Business Administration, experience in aged care/healthcare, workforce management systems (Humanforce)
Responsibilities
Manage staff rosters and timesheets for payroll; Provide customer service and admin support; Coordinate employee onboarding; Support financial administration and reporting; Maintain filing systems and records; Ensure compliance with privacy and safety requirements
Seniority
Individual Contributor