ServiceNow Developer- Senior level
Core
Senior ServiceNow Developer configuring and developing Customer Service Management (CSM) solutions within a secure government environment.
Role type
Senior IC ServiceNow Developer (CSM)
Builds
CSM workspaces, customer portals, automated workflows, integrations, data migration processes, and performance dashboards
Domain
Government / IT Service Management
Required skills
ServiceNow CSM configuration, Flow Designer, Process Automation Designer (PAD), ServiceNow Integration Hub, REST APIs, Robust Transform Engines (RTE), Workflow Data Fabric, ES5/ES6 scripting, unit testing, data migration, Performance Analytics, ACLs, Business Rules
Preferred skills
None stated
Technologies
ServiceNow, Flow Designer, PAD, Integration Hub, RTE, Workflow Data Fabric
Responsibilities
Build and configure CSM capabilities including Configurable Workspace and Service Portal; Implement low-code automation using Flow Designer and PAD; Configure and develop secure REST integrations; Create staging tables and execute data cleansing scripts for migration; Configure Performance Analytics indicators and dashboards; Configure Query Business Rules and field-level ACLs for security; Support migration of existing application workflows into ServiceNow CSM; Apply ES5/ES6 scripting and conduct unit testing
Seniority
Senior, hands-on IC
