Senior Consultant - CRM Platforms
Core
Design and deliver complex CRM transformations to enhance customer engagement and drive business growth for global organizations.
Role type
Senior Functional Consultant (CRM Platforms)
Builds
CRM solutions and customer experience roadmaps
Domain
Consulting, Customer Relationship Management (CRM)
Deliverable
product features
Required skills
CRM implementation (Salesforce, Microsoft Dynamics, ServiceNow), digital transformation strategy, functional expertise (Sales, Service, Marketing), AI and analytics, project leadership, business development
Preferred skills
International consulting experience, mentoring junior consultants, additional languages (via careerplan.io/jobs/4998296101-senior-consultant-crm-platforms-at-baringa)
Technologies
Salesforce, Microsoft Dynamics, ServiceNow, AI tools, data analytics platforms
Responsibilities
Shape customer experience strategies, facilitate workshops with stakeholders, define technology roadmaps, guide design and delivery of CRM solutions, advise on advanced functionalities like AI and automation, support business development and mentoring
Seniority
Senior, hands-on IC with leadership responsibilities
