L3 Support Engineer, Data Center Infrastructure
Core
Senior Hardware Support Engineer ensuring production hardware reliability and fleet stability in large-scale data center environments.
Role type
Senior IC hardware support engineer
Builds
Production server and platform reliability for AI cloud infrastructure
Domain
Data center infrastructure / Hardware operations
Deliverable
physical/clinical work
Required skills
Root cause analysis of hardware/firmware failures, Server component expertise (CPU, memory, storage, networking, power, BMC), Vendor coordination, Incident management methodologies, Log/telemetry interpretation, On-site technical coordination
Preferred skills
GPU-dense/AI/HPC environment experience, Firmware lifecycle management, Linux-based production systems, Fleet-wide reliability metrics improvement
Technologies
Server hardware, BMC, Linux
Responsibilities
Lead root cause analysis for complex hardware/firmware failures, Act as senior escalation point for hardware incidents, Coordinate with vendors for diagnostics/RMAs, Partner with engineering to validate fixes, Perform hardware/firmware validation before rollout, Support on-site teams during critical events, Improve hardware observability and failure tracking
Seniority
Senior, hands-on IC
