Support and Community Specialist
Core
Primary Disguise representative at the Rock Nashville hub, serving as the first point of contact for touring video crews, production designers, and content teams to test ideas, unblock problems, and learn new skills.
Role type
Senior Support and Community Specialist (Live Entertainment)
Builds
Frontline software support for Disguise Designer, local community relationships, and training sessions for touring professionals.
Domain
Live entertainment, touring production, video engineering, and media server technology.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Disguise Designer proficiency, large-scale touring experience, video signal routing and genlock, hardware troubleshooting, community relationship building, training delivery
Preferred skills
Experience with Pixera, Watchout, or Hippotizer, existing roots in Nashville production community
Technologies
Disguise Designer, Disguise servers, Pixera, Watchout, Hippotizer
Responsibilities
Provide frontline software support for Disguise Designer and related systems during production rehearsals; diagnose and resolve minor hardware issues on Disguise servers; build and maintain relationships with touring production community and local vendors; run office space, host visiting crews, and deliver training sessions and workshops; represent Disguise at local industry events and trade shows; report software and hardware issues to Development and QA teams with reproducible detail.
Seniority
Senior, hands-on IC
