IT Monitoring Administrator
Core
Ensure reliability and health of the Operational Support System (OSS) by managing incidents, events, and continuous improvement initiatives within agreed SLAs.
Role type
IT Monitoring Administrator
Builds
Operational Support System (OSS) monitoring and incident management
Domain
IT Operations / Cloud Infrastructure (Azure, AWS)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft System Centre suite, Prometheus, AppDynamics, SolarWinds Orion, Microsoft Azure, AWS, Container monitoring, API monitoring, Incident management, SLA adherence, System design documentation, Capacity management analysis, Windows Server support
Preferred skills
Bash, Shell, PowerShell, SQL queries, SCSM 2012, Networking, Unix, IT Helpdesk experience
Technologies
Microsoft System Centre, Prometheus, AppDynamics, SolarWinds Orion, Microsoft Azure, AWS, SCSM 2012
Responsibilities
Monitor Microsoft System Centre suite, Prometheus, AppDynamics, SolarWinds Orion, Azure, and AWS; Manage incident and problem queues; Tune monitoring systems for better incident resolution; Maintain system design documentation and registers; Provide capacity management analysis; Participate in on-call rotations.
Seniority
Mid-level, hands-on IC