Senior Systems Engineer
Core
Senior Systems Engineer handling Level 3 technical escalations and providing deep technical expertise in client meetings for an MSP.
Role type
Senior IC Systems Engineer (MSP)
Builds
Client infrastructure environments (servers, AD, M365, Azure, networking)
Domain
Managed Services Provider (MSP), IT Infrastructure
Required skills
Microsoft Server OS, Active Directory, Exchange Server, Microsoft 365, Azure, Virtualisation/VDI, Networking (Fortinet, Cisco, LAN/WAN), RMM, ITSM ticketing
Preferred skills
Microsoft/ITIL certifications
Responsibilities
Troubleshoot and diagnose complex technical faults onsite and remote, Mentor L1 and L2 technicians, Handle ticket triage and escalation per ITIL framework, Implement and maintain client infrastructure, Maintain SLAs, Attend client meetings to provide technical input
Seniority
Senior, hands-on IC