Customer Service Advisor - 3-6M Contract (Late Shift)
Core
First point of contact for customers across live chat, phone, email, and social media, handling product advice and order issues.
Role type
Customer Service Advisor
Builds
Customer support interactions for a portfolio of global brands (e.g., Coca-Cola, Nestle, P&G)
Domain
Digital commerce / E-commerce
Deliverable
client delivery
Required skills
Written communication, Verbal communication, Multichannel support, Order management, Product knowledge, Team collaboration
Responsibilities
Engaging with customers daily in a polite, professional manner; Working towards achievable department targets while maintaining high quality; Collaborating with team members and different departments to enhance overall customer service; Utilising ongoing training to deepen product knowledge.
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