Support Engineer (TeamCity)
Core
Support Engineer for JetBrains TeamCity, diagnosing and resolving complex CI/CD server issues across product, infrastructure, and third-party integrations.
Role type
Senior Support Engineer (CI/CD Infrastructure)
Builds
Reliable CI/CD server operations for global engineering teams
Domain
Software Development Tools / CI/CD / Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting complex software and infrastructure issues, Root cause analysis, Knowledge-Centered Service (KCS) documentation, Technical communication, Independent problem-solving, Cross-timezone collaboration
Preferred skills
Experience with Tomcat and Java-based environments, Relational databases (PostgreSQL, MySQL, MSSQL), Version control tools (Git, Perforce, GitHub, GitLab, Bitbucket), Build automation (Gradle, Maven, .NET), Containerized environments (Docker, Kubernetes), Cloud infrastructure (AWS, Azure)
Responsibilities
Identify issue origins (product, infrastructure, or third-party), Provide workarounds and submit bug reports, Escalate issues to development teams, Capture insights and publish solutions, Share user feedback with internal product teams
Seniority
Senior, hands-on IC