Network Security Support Engineer
Core
Provide advanced support for network and security incidents, lead change requests, and manage ISP circuits for customer environments.
Role type
Senior Network Security Support Engineer
Builds
Secure, automated network environments for enterprise customers
Domain
Managed network services and cloud infrastructure
Deliverable
client delivery
Required skills
SD-WAN troubleshooting, advanced routing (OSPF, BGP, MPLS), security technologies (firewalls, IPS/IDS, web filtering), switching (Layer 2/3), ISP circuit management, DDI (DNS/DHCP/IPAM), monitoring tools, ITSM platforms
Preferred skills
Experience with VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, F5
Technologies
VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, F5, ServiceNow, SNMP
Responsibilities
Troubleshoot complex networking/security issues, resolve emergency P1/P2 incidents, maintain high-quality documentation, liaise with ISP providers
Seniority
Senior, hands-on IC
