Customer Care AI Analyst Intern - Summer 2027
Hybrid · United States
Core
Analyze customer care data to improve AI-driven case deflection, smart routing, and self-service content.
Role type
Junior IC data analyst (customer care & AI)
Builds
AI case deflection models, smart routing logic, self-service help articles, and performance dashboards
Domain
Customer support operations + AI/ML
Required skills
data analysis, MS-Excel proficiency, data cleaning and labeling, report building, trend analysis
Preferred skills
familiarity with AI concepts, Windows environment usage
Technologies
Microsoft Office, MS-Excel
Responsibilities
Review AI-handled interactions and case outcomes; analyze case volume and trends to identify self-service opportunities; clean and label case data for routing validation; build reports and dashboards tracking AI and migration performance
Seniority
Intern, entry-level
