Technical Support Engineer
Core
Deploy, maintain, and support mission-critical public safety logging and recording systems for NYC 911 operations.
Role type
Senior IC Technical Support Engineer (Public Safety Infrastructure)
Builds
NRX/NIR Logging and Recording Solutions (Inform, TT911, IP Recording platforms) for NYC Public Safety
Domain
Public Safety / Emergency Communications / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Windows Server administration, VMware vSphere, Hyper-V, Active Directory, PowerShell scripting, network security configuration, database query execution, system patching, hardware troubleshooting
Preferred skills
Azure Portal, Web API querying, application monitoring dashboards, enterprise patch deployment, HP server hardware configuration
Technologies
Windows Server 2012/2016/2019, VMware v7/v9, Hyper-V, Active Directory, PowerShell, Inform, TT911, IP Recording platforms, HP servers
Responsibilities
Provide 1st, 2nd, and 3rd line engineering support; Provision, deploy, patch, and upgrade logging/recording solutions; Collaborate with deployment teams for software rollouts; Define and implement maintenance schedules and health monitoring; Execute database queries and scripts for troubleshooting; Support network operations including firewall and security group configurations; Participate in 24/7 out-of-hours support rotation; Maintain documentation of support actions
Seniority
Mid-to-Senior, hands-on IC