Customer Experience Automations Manager
Core
Build and lead a team to automate thousands of monthly customer support operations (quota, billing, incidents) using LLM-powered agents and infrastructure tooling.
Role type
Senior IC transitioning to Engineering Manager (Automation)
Builds
LLM-powered support agents, self-service flows, Terraform automation pipelines, and cluster operation tooling
Domain
Cloud Infrastructure / AI / Customer Support Automation
Deliverable
production ML models | infrastructure | product features
Required skills
Python, REST APIs, LLM API integration, ticketing system APIs (Jira), automation pipeline design, team leadership
Preferred skills
Terraform, Kubernetes, N8N, Temporal, cloud billing workflows, support engineering background
Technologies
Python, Terraform, Jira, LLM APIs, Kubernetes, N8N, Temporal
Responsibilities
Design automated systems for support operations, develop LLM agents for ticket resolution, build cluster operation tooling, hire and grow automation engineers, define technical roadmap, integrate with billing and internal systems
Seniority
Senior, hands-on IC with management trajectory