AI Transformation Strategist
Core
Partner with VP and Director-level leaders to define and execute AI-first transformation programs while directly building agentic experiences to automate service and augment the workforce.
Role type
Senior IC AI Transformation Strategist (Strategy & Agent Development)
Builds
AI transformation roadmaps, conversational AI agents, and enterprise-scale agentic workflows
Domain
Enterprise Contact Center (CCaaS) & AI Strategy
Deliverable
production ML models | product features
Required skills
Enterprise transformation strategy, AI agent development, C-suite stakeholder management, cloud migration strategy, change management, business case development, conversational design, contact center operations expertise
Preferred skills
MBA, Prosci/ADKAR certification, PMP/PRINCE2, prior experience at leading strategy consulting firms, hands-on experience with NiCE CXone/Actimize
Technologies
NiCE CXone, NiCE Actimize, Large Language Models (LLMs), NLU, IVR/IVA, WEM
Responsibilities
Define AI transformation priorities and roadmaps connecting strategy to business outcomes; Design, build, and iterate conversational AI agents for voice, digital, and async channels; Lead cloud migration from on-premises to CXone; Execute enterprise-wide change management programs; Architect AI-agentic workflows spanning front and back office; Develop business cases and senior-level materials for high-stakes decisions.
Seniority
Senior, hands-on IC with executive fluency