Support Specialist
Core
Provide technical support for hardware and software used in live visual experiences, including stage projection and xR workflows, assisting industry leaders in producing groundbreaking shows.
Role type
Senior IC technical support specialist (live entertainment visual systems)
Builds
Production-ready visual experiences for live events, theatre, and immersive installations
Domain
Live entertainment, visual effects, stage production
Deliverable
client delivery
Required skills
third-party camera tracking integration (MOSYS, Stype, NCAM), networking, 3D modeling (Blender), video signal flow and codecs, media servers (disguise, Pixera, Watchout, Hippotizer), live event industry experience
Preferred skills
troubleshooting complex time-critical issues, knowledge base article creation, demo setup assistance, onsite support coordination
Technologies
disguise software, Pixera, Watchout, Hippotizer, Blender, MOSYS, Stype, NCAM
Responsibilities
Monitor and respond to incoming support inquiries via email and phone, prioritize and escalate critical cases, write and share knowledge base articles, assist with demo setups and trade shows, provide onsite support for large-scale productions
Seniority
Mid-level, hands-on IC
