Akeneo PIM & SFCC L2 Support
Core
L2 Support Engineer troubleshooting data flow issues between Akeneo PIM and Salesforce B2C Commerce storefronts.
Role type
Senior L2 Support Engineer (E-commerce Data & PIM)
Builds
Data integrity and synchronization between PIM and e-commerce storefronts
Domain
E-commerce, Product Information Management (PIM), Salesforce Commerce Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Akeneo PIM troubleshooting, Salesforce B2C Commerce (SFCC) troubleshooting, root cause analysis, API/integration troubleshooting, data flow analysis, incident management
Preferred skills
MuleSoft, Oracle Commerce BCC, SQL scripting, Agile methodologies
Technologies
Akeneo PIM, Salesforce B2C Commerce (SFCC), MuleSoft, Oracle SQL, JIRA, ServiceNow
Responsibilities
Troubleshoot Akeneo PIM data contribution and workflow issues, Resolve SFCC data ingestion and storefront display issues, Analyze end-to-end data flow from PIM to storefront, Perform root cause analysis for complex data issues, Lead war room efforts during critical outages, Maintain support knowledge base and runbooks
Seniority
Senior, hands-on IC
