Head of Integration
Core
Lead the new CSO (Customer Success & Operations) area to ensure the PLARD platform is integrated, supported, consumed, and evolved consistently across multiple countries.
Role type
Senior IC Head of Integration / CSO Lead
Builds
Global payment platform (PLARD) for card issuers and clients
Domain
Financial services / Payments / SaaS
Required skills
Payment systems expertise, multi-country integration, project management, service management, customer success, stakeholder management, run vs change strategy, operational governance
Preferred skills
Building areas from scratch, incident/problem/change management, SaaS product mindset, operational metrics design
Technologies
PLARD platform, payment infrastructure
Responsibilities
Orchestrate technical-functional integration with issuers and clients, coordinate project deployment and stabilization, ensure structured customer support, organize cross-functional collaboration, maintain run versus change vision, ensure documentation and service level agreements, track customer adoption and satisfaction, transform recurring issues into platform improvements, define internal rituals and prioritization, build scalable operations.
Seniority
Senior, hands-on IC / Leadership