First Charge Mortgage Operations Manager
Core
Leading end-to-end mortgage operations from application to completion, building scalable processes and teams for a UK First Charge Mortgage Brokerage.
Role type
Senior operations manager (mortgage brokerage)
Builds
Mortgage lending operations, customer experience, and operational infrastructure
Domain
Financial services / Mortgage lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Mortgage operations leadership, end-to-end mortgage journey expertise, team building and scaling, regulatory compliance, operational risk management, process optimization, CRM and automation implementation, stakeholder management
Preferred skills
Adviser support experience, specialist lending knowledge, CeMAP qualification
Technologies
CRM, case management, workflow automation, AI tools
Responsibilities
Design scalable processes and governance, lead workforce planning and hiring, manage end-to-end operational journey, improve operational efficiency and customer outcomes, embed quality assurance and compliance controls, champion technology adoption
Seniority
Senior, hands-on IC