Senior Engineer II, Global Product Support
Core
System level expert focused on product support for new product evaluation and improving uptime for HVM tool performance in semiconductor manufacturing.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
New product evaluation, HVM tool performance, customer fab readiness, installation, and start-up for semiconductor processing equipment.
Domain
Semiconductor manufacturing equipment (Epitaxy, ALD/CVD, Etch)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
System level expertise, hardware/electrical/controls/process/software integration, design for service/manufacturability guidance, field issue troubleshooting, procedure development, customer site management, spare parts planning
Preferred skills
Epitaxy process equipment experience, ALD/CVD, Etch technology knowledge
Technologies
Semiconductor processing tools, Epitaxy systems, ALD/CVD equipment, Etch tools
Responsibilities
Interact with cross-functional engineering teams to become a system level expert on new products; Provide guidance to engineering during the design phase on customer requirements; Own critical field issue support and recommend solutions; Develop procedures and documents for service and maintenance tasks; Own First in Fab customer shipments and drive fab readiness; Report field issues for new products; Drive customer issues during beta testing and HVM production; Develop critical spares parts lists and ensure stocking levels.
Seniority
Senior, hands-on IC