Senior Engineer I, Global Product Support
Core
Senior escalation expert for advanced PECVD systems deployed at global customer sites, focusing on deep troubleshooting, repair, and performance optimization.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
High-reliability PECVD equipment for semiconductor manufacturing
Domain
Semiconductor manufacturing / Electro-mechanical systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PECVD process fundamentals, electro-mechanical systems diagnosis, vacuum systems expertise, software-controlled equipment debugging, complex problem-solving under pressure, technical training delivery, global stakeholder collaboration
Preferred skills
Global escalation ownership experience, R&D/design team collaboration, cross-cultural customer support, mentoring field engineers
Technologies
PECVD tools, electro-mechanical systems, vacuum systems, semiconductor manufacturing software
Responsibilities
Diagnose and resolve high-severity escalations from field teams, support customer installations and system recoveries, deliver technical training to field engineers, collaborate with R&D to improve product reliability, engage directly with customers to ensure uptime, travel up to 50% globally for critical projects
Seniority
Senior, hands-on IC