Director, Service and Release Management
Core
Senior leader responsible for operational execution, delivery governance, and release integrity of live and in-flight services across the Global Services portfolio.
Role type
Director, Service and Release Management
Builds
Global Services portfolio (transportation and defense technology solutions)
Domain
Transportation technology and Defense
Required skills
Team leadership, operational governance, release management, customer success, process maturity, escalation management, capacity planning
Preferred skills
Strategic planning, organizational development, cross-functional collaboration
Technologies
Change management tools, release automation platforms, service monitoring systems
Responsibilities
Lead and develop a multi-disciplinary team of Operational Service Delivery Managers, Project Managers, and Release Managers; Serve as the senior operational liaison to customers and regional Customer Success Heads; Own the maturity roadmap for Service Delivery, Project Management, and Release Management; Manage the forward release and change calendar across lower and production environments; Define and enforce release governance standards including readiness criteria and go/no-go decisions; Lead high-severity escalations and coordinate resolution across engineering and vendor partners.
Seniority
Director, strategic leadership