Professional Services Engineer - Implementation
Core
Implementing and supporting Proactive AI agents and SaaS platforms for global clients, translating business processes into automated solutions.
Role type
Mid-level Professional Services Engineer (Implementation)
Builds
Automated customer journeys, AI agent configurations, and SaaS platform integrations for enterprise clients.
Domain
Customer Experience (CX) / AI / SaaS
Deliverable
production ML models | product features
Required skills
SQL, JavaScript, API integration, troubleshooting, solution design documentation, data validation
Preferred skills
C#, Python, HTML, CSS, data structure extraction, BI tools (Tableau/Excel), automation tools
Technologies
MPower, SaaS platforms, internal APIs, SQL, JavaScript, C#, Python, HTML, CSS, Tableau, Excel
Responsibilities
Implement MPower Proactive AI Agents from requirements to deployment; configure and customize SaaS platforms; write and debug JavaScript for integrations; write SQL queries for reporting; troubleshoot and resolve technical issues; support customer journey optimization with data analysis; document solution designs and integrations.
Seniority
Mid-level, hands-on IC