IT Service Engineer

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

In this exciting time of scaling our product and innovating the company with new tools, we are looking for an IT Service Engineer to join our Belgrade office team! In this role, you will be crucial for providing technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.

What the role involves:

Independently resolve hardware, software, and access tickets, improving documented processes along the way

Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom

Configure and troubleshoot VPN/ZTNA and remote access solutions

Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)

Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n

Manage and prioritise a personal ticket queue effectively

Maintain and improve IT knowledge base entries

Handle employee onboarding and offboarding end-to-end

Escalate complex issues with clear diagnosis notes and follow up until resolved

What we are looking for:

Minimum secondary school / vocational IT qualification; BA preferred

Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)

Okta administration experience (user lifecycle management, MFA policies, basic app integrations and assignments)

Administration of collaboration tools (Slack, Notion, Zoom, Google Meet)

VPN/ZTNA administration and configuration

Basic automation skills: Slack Workflows, Zapier, Google Workspace automations, n8n

Basic scripting for task automation

Familiarity with cloud environments (preferably GCP)

CompTIA A+ or equivalent hardware knowledge

Google Associate Workspace Administrator or equivalent

Base in Madrid as this job will require hybrid work

What we offer:

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.