Senior Engineer I, Total Product Support
Core
Senior technical expert ensuring deployment, optimization, and long-term performance of semiconductor capital equipment through advanced troubleshooting, root cause analysis, and customer site support.
Role type
Senior IC semiconductor equipment support engineer
Builds
Reliable semiconductor manufacturing equipment for global chipmakers
Domain
Semiconductor manufacturing / Capital equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
semiconductor capital equipment troubleshooting, system-level problem solving, structured root cause analysis, customer-facing technical support, complex escalation management, project coordination, technical mentoring, technical documentation
Preferred skills
ALD/CVD/PECVD/EPI deposition technologies, Product Support/NPI experience, semiconductor fab operations knowledge, equipment installation/qualification leadership, global stakeholder management, Master's/Ph.D. in engineering
Technologies
ALD, CVD, PECVD, EPI, vacuum systems, gas delivery systems, process control software
Responsibilities
Lead advanced troubleshooting for mechanical, electrical, software, vacuum, and process issues; Support customer site start-ups, tool qualification, and production ramp; Perform root cause analysis for critical escalations; Act as technical interface between engineering, manufacturing, and customers; Lead beta evaluations and engineering validation; Develop action plans for performance improvement; Mentor Field Service Engineers; Prepare technical reports and best practice guides
Seniority
Senior, hands-on IC with mentorship responsibilities