Manager, Field Service
Core
Lead critical service operations for key customers, ensuring advanced semiconductor equipment delivers safe, reliable, and predictable performance in the fab.
Role type
Senior IC Manager, Field Service & Technical Escalation
Builds
Uptime, cost of ownership improvements, and successful technology qualifications for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Semiconductor manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical escalation leadership, structured problem-solving (8D), cross-functional taskforce leadership, predictive modeling, cost-of-ownership optimization, safety and compliance strategy, account strategy, team coaching, multi-system subject matter expertise
Preferred skills
Direct ASM equipment experience, advanced analytics development, complex escalation resolution, account strategy guidance, global team scaling, ambiguity navigation
Technologies
Semiconductor toolsets, cross-fab data systems, EHS compliance frameworks
Responsibilities
Serve as external escalation lead for critical customer issues; Act as SME for multiple core systems and ASM toolsets; Lead teams in 8D problem-solving and technology qualifications; Correlate cross-fab data to develop predictive models; Provide strategic vision for safety and environmental practices; Guide account strategy for critical customers; Communicate strategy and goals to teams
Seniority
Senior, hands-on IC with people management