Specialist Cloud Network Operations
Core
Design, implement, and secure public and private cloud network architectures for inContact's global environment, serving DevOps and business units.
Role type
Senior Cloud Network Engineer (IC)
Builds
Cloud network infrastructure (AWS, Azure, GCP, private cloud), automation pipelines, and security controls.
Domain
Cloud networking, cybersecurity, and infrastructure automation.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cloud networking (VPC/VNET, peering, VPN, NAT, Load Balancers), Routing protocols (BGP, OSPF), Firewall management (Palo Alto, F5), Infrastructure as Code (Terraform, CloudFormation), Scripting (JSON/YAML), Incident troubleshooting, Network security best practices.
Preferred skills
VoIP/MPLS technologies, IPv6, Authentication services (TACACS+, RADIUS), CI/CD workflows, Technical mentoring.
Technologies
AWS, Azure, GCP, Terraform, CloudFormation, Spacelift, GitHub, Palo Alto, F5, Visio.
Responsibilities
Evaluate emerging cloud technologies and establish repeatable design strategies; Develop detailed design specifications and ensure implementation compliance; Act as final escalation point for deep analysis and problem solving; Provide training and mentorship to other engineers; Collaborate with CloudOps, DevOps, and application teams for deployments; Implement network changes, fixes, and enhancements for cloud workloads.
Seniority
Senior, hands-on IC
