Customer Service Consultant
Core
Inbound contact centre role assisting customers with enquiries across phone and digital channels to resolve issues and provide accurate information.
Role type
Customer Service Consultant (Inbound)
Builds
Customer support interactions for employee benefits and salary packaging solutions
Domain
Financial Services / Employee Benefits
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, system navigation, empathy, complaint management, performance target achievement
Responsibilities
Handling inbound enquiries via phone and digital channels, resolving issues in the first interaction, navigating multiple systems to maintain accurate records, escalating complex enquiries, managing complaints with a solutions-focused approach, working towards individual and team performance targets
Seniority
Entry to Mid-level, temporary position with potential for permanency