L2.5/3 MSP Engineer - Managed IT, Cybersecurity, Cloud and AI!
Core
Level 2.5/3 technical support and project work across Azure, Security, Networking, AI, and Microsoft Cloud environments for multiple clients.
Role type
Senior IC MSP/MSSP Engineer
Builds
Client environments, modern workplace solutions, and infrastructure projects
Domain
IT Services / Managed Services / Cloud
Required skills
Level 2.5/3 troubleshooting, Microsoft Cloud support, Modern Workplace management, cloud migrations, device management (Intune/Autopilot), networking, security, scripting/automation
Preferred skills
Microsoft certifications, solution design, client discovery, documentation, mentoring
Technologies
Microsoft 365, Azure, Entra ID, Intune, Autopilot, Windows Server, Azure Virtual Desktop, Backup & Disaster Recovery, Networking, Scripting, Power Platform
Responsibilities
Provide Level 2.5/3 technical support and troubleshoot complex issues, support cloud and infrastructure projects, participate in client discovery and solution design, visit customer sites, improve documentation and processes
Seniority
Mid-Senior, hands-on IC
